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TERMS & CONDITIONS

Welcome to Do Eat Better Experience!

These terms and conditions outline the rules and regulations for the use of DO EAT BETTER S.R.L.’s Website, located at www.doeatbetterexperience.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Do Eat Better Experience if you do not agree to take all the terms and conditions stated on this page. 

Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Terms Feed  Generator.

The following terminology applies to these Terms and Conditions: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Italy, and the Tribunale Civile di Genova has jurisdiction over any dispute that might arise from the use of the present website. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

License

Unless otherwise stated, DO EAT BETTER S.R.L.S. and/or its licensors own the intellectual property rights for all material on Do Eat Better Experience. All intellectual property rights are reserved. You may access this from Do Eat Better Experience for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Do Eat Better Experience
  • Sell, rent or sub-license material from Do Eat Better Experience
  • Reproduce, duplicate or copy material from Do Eat Better Experience
  • Redistribute content from Do Eat Better Experience

 

This Agreement shall begin on the date hereof.

 

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

 

Your Privacy

Please read Privacy Policy

 

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

 

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

 

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude your liability for death or personal injury;
  • limit or exclude your liability for fraud or fraudulent misrepresentation;
  • limit any of your liabilities in any way that is not permitted under applicable law; or
  • exclude any of your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

TERMS & CONDITIONS FOOD TOURS & COOKING EXPERIENCES

 

Waiver and Release of Claims

By virtue of purchasing tickets for and/or participating in the food tasting and walking tours offered by the Company, and in consideration of being allowed to purchase said tickets and for other good and valuable consideration, the receipt and sufficiency of which is acknowledged, you understand, acknowledge, represent, warrant and agree as follows, with the knowledge that the Company will rely on same:

  1. You desire to participate in the food experiences offered by the Company (the “Experiences”);
  2. You are in good health and suffer from no minor or serious physical or mental injury, illness or disability that would make you especially susceptible to injury or disability while performing the Experiences.
  3. You fully comprehend and accept all of the risks associated with your participation in the Experiences including, without limitation, exposure to unfavorable weather conditions, food sickness, injuries (e.g., without limitation, those arising out of self-inflicted accidents or mishaps, other participants, automobiles, pedestrians and the like) and death;
  4. Your participation in the Experiences is at your own sole risk. you, on behalf of yourself and/or any person or entity claiming through or on your behalf, hereby forever and unconditionally release and discharge the company, the company’s related and affiliated entities, the present and former employees, owners, officers, members, managers, partners, contractors, insurers, representatives and agents of the foregoing from any and all claims, actions, damages, liabilities, losses, costs and expenses in any way arising out of, or resulting from, your participation in the Experiences, including, without limitation, any and all claims, actions, and liabilities for death, injury, loss or damage to you, to anyone else, or to any property, regardless of whether or not such injury, loss or damage was caused by the negligence or willful conduct of the company or any of the released parties. You, on behalf of yourself and/or any person or entity acting through or on your behalf, further agree to defend and indemnify the released parties, and to hold the released parties harmless, from any and all liabilities, claims, actions, damages, expenses (including, without limitation, attorney’s fees) and losses of any kind or nature whatsoever in any way arising out of, or resulting from, your participation in the tours;

E You have communicated to the Company any food allergy you might have at latest at the moment of reservation. The Company cannot be held liable for any food issue that might arise from a dietary necessity which was not communicated according to the present proviso. The Company might reserves the right to prevent reservations from Clients whom is not possible to safely cater for during the Experiences.

 

TERMS & CONDITIONS E-COMMERCE

The owner of the site www.doeatbetterexperience.com aimed at selling products online, is Do Eat Better S.r.l. Registered office is in Italy, Via Gramsci 1/8, 16126, Genoa. REA GE-478366, VAT n. IT02334090996, Share Capital. Euro 10.000.

 

Packaging

The standard of our packaging is very high and this makes us fall under the strictest safety measures required by express carriers worldwide.Obviously the shipment management requires compliance with HACCP procedures relating to food safety.


To ensure that you receive your order in perfect condition we use appropriate packaging for the protection and conservation of the products.

Doeatbetterexperience.com offers to customers a section of “fresh” products.
To guarantee the cold chain, we pack orders in special isothermal containers of EPS for foods (a type of polystyrene) 2 cm thick, that allows, thanks to the insertion of a gel ice, the maintenance of temperature.
We use this refrigerant for several characteristics:

  • It is compatible with foodstuffs according to the law 155 HACCP
  • It is perishable and non-toxic (unlike the dry ice)
  • It does not cause thermal shock to the products
  • It has a high capacity of cooling

We keep ice gel packs in cold storage for at least 24 h:
When we are packing the order, we remove ice gel packs from the cold room storage and place them inside of the polystyrene boxes on the basis of a calculation that varies with period temperature.
When the cold chain is not necessary, we pack orders in cardboard boxes, that are obviously recyclable.

 

Shipping

Upon shipment, you will receive an email with the change of the status of the order and the tracking code so you can check its route.

Because of the delicacy of our products, for shipment we use only express couriers.
At the moment we use TNT for national (Italy) and DHL for international deliveries.

Delivery methods

In the next 24 hours (Monday to Friday excluding public holidays) on the arrival of your order, your package will be prepared. 

The delivery depends on the destination. 


The goods will be delivered to the address specified in the order.
If the shipping address is different from the billing address you can add a new address.
If you wish to receive an invoice, simply enter the VAT and specify it in the notes.

 

In case of failure of delivery

In the case of absence of the recipient at the specified address, the courier will leave a note with a telephone number to notify the attempted delivery.
At that point, you need to re-contact the carrier to arrange a meeting, where the customer can specify a date and a time of delivery band.

If for any reason, the return will not occur also on the day agreed, the goods will be in stock and Customer Service will attempt to contact the customer to schedule a new delivery.
If for the next three delivery attempts it will not arrive at success, the goods will be withdrawn.

Refund

If there will be any need to make a refund you will be notified by mail, by telephone or mail contact to define the mode of refund.

 

Payments

After putting your products in the cart and writing your personal data, you can choose the method of payment that you prefer:

  • Credit card (VISA, VISA ELECTRON, MAESTRO, POSTEPAY, MASTERCARD) or prepaid.
    The service is provided with the most modern security systems to protect and encrypt your credit card data.
  • Paypal



For any further information or explanation please be free to contact us via reservations@doeatbetter.com

 

  • Withdrawal


It is possible to withdraw within 14 days from receipt of the goods by sending an email to reservations@doeatbetter.com If the right of withdrawal is exercised in accordance with the procedures and the terms above, after receiving and checking the status of the returned products, within 15 working days, Do Eat Better S.r.l. will refund the amount paid by customer for the purchase of items returned or issue a voucher of equal value in accordance with the customer. Shipping fees will not be refunded.