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Terms & Conditions

Welcome to Do Eat Better Experience!
These terms and conditions outline the rules and regulations for the use of DO EAT BETTER S.R.L.’s Website, located at www.doeatbetterexperience.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Do Eat Better Experience if you do not agree to take all the terms and conditions stated on this page.
Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Terms Feed  Generator.

The following terminology applies to these Terms and Conditions: « Client », « You » and « Your » refers to you, the person log on this website and compliant to the Company’s terms and conditions. « The Company », « Ourselves », « We », « Our » and « Us », refers to our Company. « Party », « Parties », or « Us », refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Italy, and the Tribunale Civile di Genova has jurisdiction over any dispute that might arise from the use of the present website. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

License

Unless otherwise stated, DO EAT BETTER S.R.L. and/or its licensors own the intellectual property rights for all material on Do Eat Better Experience. All intellectual property rights are reserved. You may access this from Do Eat Better Experience for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Do Eat Better Experience
  • Sell, rent or sub-license material from Do Eat Better Experience
  • Reproduce, duplicate or copy material from Do Eat Better Experience
  • Redistribute content from Do Eat Better Experience

This Agreement shall begin on the date hereof.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude your liability for death or personal injury;
  • limit or exclude your liability for fraud or fraudulent misrepresentation;
  • limit any of your liabilities in any way that is not permitted under applicable law; or
  • exclude any of your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Terms & Conditions food tours & cooking experiences

In this paragraph, by companies we mean Do Eat Better Srl. « The Company », « Ourselves », « We », « Our » and « Us », refers to Do Eat Better Srl.

Waiver and Release of Claims

By virtue of purchasing tickets for and/or participating in the food tasting and walking tours offered by these Companies, and in consideration of being allowed to purchase said tickets and for other good and valuable consideration, the receipt and sufficiency of which is acknowledged, you understand, acknowledge, represent, warrant and agree as follows, with the knowledge that the Company will rely on same:

  1. You desire to participate in the food experiences offered by these Companies (the “Experiences”);
  2. You are in good health and suffer from no minor or serious physical or mental injury, illness or disability that would make you especially susceptible to injury or disability while performing the Experiences.
  3. You fully comprehend and accept all of the risks associated with your participation in the Experiences including, without limitation, exposure to unfavorable weather conditions, food sickness, injuries (e.g., without limitation, those arising out of self-inflicted accidents or mishaps, other participants, automobiles, pedestrians and the like) and death;
  4. Your participation in the Experiences is at your own sole risk. you, on behalf of yourself and/or any person or entity claiming through or on your behalf, hereby forever and unconditionally release and discharge the company, the company’s related and affiliated entities, the present and former employees, owners, officers, members, managers, partners, contractors, insurers, representatives and agents of the foregoing from any and all claims, actions, damages, liabilities, losses, costs and expenses in any way arising out of, or resulting from, your participation in the Experiences, including, without limitation, any and all claims, actions, and liabilities for death, injury, loss or damage to you, to anyone else, or to any property, regardless of whether or not such injury, loss or damage was caused by the negligence or willful conduct of the company or any of the released parties. You, on behalf of yourself and/or any person or entity acting through or on your behalf, further agree to defend and indemnify the released parties, and to hold the released parties harmless, from any and all liabilities, claims, actions, damages, expenses (including, without limitation, attorney’s fees) and losses of any kind or nature whatsoever in any way arising out of, or resulting from, your participation in the tours;
  5. You have communicated to the Companies any food allergy you might have at latest at the moment of reservation. The Company cannot be held liable for any food issue that might arise from a dietary necessity which was not communicated according to the present proviso. The Company might reserve the right to prevent reservations from Clients whom is not possible to safely cater for during the Experiences.
  6. By purchasing from the doeatbetterexperience.com website, you agree to the cancellation policy provided. If you purchased the base price, you agree that you cannot change nor cancel the experience. Therefore no refunds will be provided regardless of the time of communication. If you chose the smart price, cancellation or modification will be possible up to 24hrs from the start of the experience. After this time, no modification will be possible nor will any refund be provided.
  7. Do Eat Better reserves the right to cancel the experience due to unforeseeable circumstances (i.e. tour guide unable to attend, prohibitive weather conditions,etc). With the understanding that Do Eat Better will always try to avoid cancellation of the event, where there is no solution, it will offer an alternative or provide a full refund for the experience.

GENERAL TERMS AND CONDITIONS FOR THE SALE OF TOURIST PACKAGES

  1. LEGISLATIVE SOURCES
    The sale of tourist packages regarding services to be provided both within national boundaries and abroad – governed until its repeal by art. 3 of D. Leg. 79 of 23 May 2011 (the “Tourism Code”) – by L.27/12/1977 no. 1084 ratifying and implementing the International Convention relative to travel contracts (CCV) signed in Brussels on 23.4.1970 – as applicable – as well as by the Tourism Code (art. 32-51) and its subsequent amendments.
  2. APPLICATION
    Pursuant to art. 32, paragraph 2, of the Tourism Code, these provisions do not apply to « related tourist packages and services whose duration is less than 24 hours, unless an overnight stay is included ».
  3. ADMINISTRATIVE ARRANGEMENTS
    The organizer and the intermediary of the tourist package, to whom the tourist applies, must be authorized to carry out their services in accordance with the applicable administrative regulations, even regionally.
    Pursuant to art. 18 of the Tourism Code, the use of the company name or title in connection with the words “travel agency”, “tourism agency”, “tour operator”, “travel broker” or other words or phrases, even in a foreign language, of a similar nature, is permitted exclusively to authorized firms, as referred to in the first paragraph.
  4. DEFINITIONS
    In accordance with this contract the following are understood as:
    a) travel promoter: the party who undertakes in his own name and upon lump sum payment to provide third parties with tourist packages, carrying out the combination of the elements pursuant to art. 5, offering the tourist, even by means of a system of long distance communication, the ability to carry out and acquire this combination automatically;
    b) intermediary:  the party who, even on a non-professional or non-profit basis, sells or undertakes to provide tourist packages realized pursuant to art. 5, upon lump sum payment;
    c) tourist: the purchaser, the assignee to whom the tourist package is assigned, or any person, even not yet appointed, on condition that he/she complies with all the conditions required for using the service, on behalf of whom the principal contractor commits to purchase, without remuneration, a tourist package.
  5. DEFINITION OF TOURIST PACKAGE
    A tourist package is defined as follows: “The object of a tourist package concerns travelling, holidays, and “all inclusive” itineraries, cruise tourism, resulting from the combination, in whatever and in whichever way carried out, of at least two elements indicated as follows, sold or offered for sale for a fixed sum: a) transportation; b) accommodation; c) tourist services not related to transportation or accommodation of which constitute for the satisfaction of the recreational needs of the tourist, a significant part of “tourist packages”.  The tourist is entitled to receive a copy of the contract of sale of the tourist package (prepared in compliance with art. 35 of the Tourism Code).  The contract constitutes entitlement to the guarantee Fund referred to in art. 22.
  6. TOURIST INFORMATION – TECHNICAL FILE
    Technical Organization: DO EAT BETTER S.r.l., Via Gabriele D’Annunzio 2/88 – 16121 Genova – Italy (IT)
    Travel agency administrative authorization n. 0161126 issued by the Municipality of Genoa on 11th April 2023
    Public liability insurance certificate n. 4850178 stipulated with Europe Assistance Italia S.p.a., in compliance with the provisions of art. 47 of the Tourism Code.
    Guarantee Fund: certificate n. 2625 stipulated with Fondo Vacanze Felici S.c.a.r.l., with registered office in Via Larga 6 – 20122 Milan www.fondovacanzefelici.it
    At the time of conclusion of the contract the organizer will also inform the passengers about the identity of the actual vector/s in effect, without prejudice to art. 11 of EC Regulation 2111/2005, and its / their possible inclusion in the so called  « Blacklist » as per the aforementioned Regulation.
  7. RESERVATIONS
    Reservation requests should be drawn up using the proper electronic contract form, filled in in all parts and signed by the consumer.The acceptance of the reservation is understood to be confirmed, and the contract effective, only when the promoter sends official confirmation, also in the form of telematic data, to the consumer through the intermediary travel agency.
    Before the departure the promoter will supply information concerning the tourist package, not included in the contract documents or in a different form of written advice, as regulated by art. 37, paragraph 2 of the Tourism Code.
    In the case of contracts concluded at a distance or outside the premises of local businesses (as defined in art. 45 of D. Legs. 206/2005), the promoter will undertake to communicate to the registration the non-existence of the right of withdrawal pursuant to articles 49 and 59 of the Consumer Code.
  8. PAYMENTS
    The amount of the down payment, up to a maximum of 25% of the price of the tourist package, due upon reservation or when the binding request is presented, and the date within which, prior to departure, payment in full is due, will be communicated during the contractual proposal phase to the customer. Non-payment of the above-mentioned amounts within the agreed deadlines constitutes the express termination clause which will result in legal termination of the contract by the intermediary agency and/or the promoter.
  9. PRICE
    The price of the tourist package is stated by the contract with reference to the brochure program and to updates of the same. It may be altered within twenty days prior to departure exclusively as a consequence of changes involving:
    – transport costs, including cost of fuel;
    – taxes and fees on certain tourist services such as duties, landing taxes, port and airport embarkation and disembarkation taxes;
    – exchange rates applied to the tourist package in question.
    Official rates of exchange shall apply to such possible variations and to the above-mentioned costs. If the price increase exceeds 8 percent of the total price of the package, the art. will apply. 40, paragraphs 2, 3, 4 and 5, Legislative Decree no. 79/2011.
  10. ALTERATION OR CANCELLATION OF THE TOURIST PACKAGE PRIOR TO DEPARTURE
    In the event that the promoter or the seller need to significantly alter one or more elements of the contract prior to departure, they must immediately inform the consumer in writing about the nature of the changes and about the consequent price difference.
    In the case that the proposed alteration, as per paragraph 1, is not accepted by the tourist, the latter can alternatively exercise the right to reclaim the previously paid sum or  to accept an alternative tourist package pursuant to paragraph 2 and 3 of article 10.
    The consumer can exercise the aforementioned rights in the event of cancellation due to failure to reach the minimum number of participants stated by the Catalogue or by the brochure Program, or to force majeure and fortuitous events affecting the purchased tourist package.
    For cancellations different from those caused by force majeure, by fortuitous events or by failure to reach the minimum number of participants, as well as by those different from the consumer’s non-acceptance of the offered alternative tourist package, the promoter who cancels (art. 33 letter E Consumer Code) shall return to the consumer an amount equivalent to double the sum that the latter previously paid to the promoter through the travel agent.
    The amount to be returned cannot exceed the double of the amount that would be owed on the same date by the tourist to the promoter, as per art.10 paragraph 4, in the event he/she cancelled.
  11. CONSUMER’S CANCELLATION
    The consumer may withdraw from the contract without paying any penalty in the following cases:
    -increase of the price exceeding 10%, as per aforementioned art. 8
    – important modifications involving one or more elements of the contract, proposed by the promoter after contract completion but prior to departure and not accepted by the consumer, which might significantly and objectively alter the tourist package.
    In the above mentioned cases the tourist is entitled to the following alternative rights:
    -to enjoy an alternative tourist package without any increase of price, or with refund of the excess price if the second tourist package should be of inferior value;
    -to the refund of the sole down payment. Such refund will be due within 7 working days from receipt of the application for refund.
    The tourist must give notice of his/her decision (to accept modification or to withdraw) within and not later than two working days following the date on which the notice of increase or modification is received. The promoter’s proposal shall be considered accepted if the consumer does not reply within the above mentioned deadline.
    Tourists who withdraw from the contract prior to departure in cases not mentioned by the first paragraph must pay – regardless of the down payment as set forth in art.7 , paragraph 1: – the application fees, a penalty for the amount stated by the technical file of the Catalogue or brochure Program or customized trip and the amount due for any insurance coverage requested prior to completion of the contract or for other services previously provided.
    In the case of organized groups, the amount shall be agreed upon when signing the contract.
  12. MODIFICATIONS AFTER DEPARTURE
    Should the promoter, after the departure, be unable to supply an essential part of the services listed for whatever reason, except for ones depending on the tourist, he/she must arrange for alternative solutions, without increase of price for the contracting party and, should the performances supplied be of lower value compared to those foreseen, refund him/her the difference. In the case that an alternative solution is not possible or if the solution proposed by the promoter is rejected by the consumer due to serious and justified reasons, the promoter shall supply him/her, without any price increase, with a means of transport equivalent to the one originally foreseen for returning to the place of departure or to any different place agreed upon, according to the carrier’s availability of means and places, and will refund him/her the difference between the cost of the foreseen services and that of those supplied up to the moment of early return.
  13. SUBSTITUTIONS
    A tourist who decides to withdraw from the contract may ask another person to substitute him/her on condition that:
    a: the promoter is informed in writing at least 4 working days prior to the scheduled departure date, receiving at the same time information explaining the reasons of the substitution together with the personal details of the assignee;
    b: that the assignee meets all the conditions for benefiting from the service (ex art. 39 Tourism Code), in particular the requirements relative to passport, visa and health certificates;
    c: that the services themselves, or other replacement services, can be provided in the case of substitution;
    d: that the substitute refunds the promoter for all extra expenses borne to perform the substitution, which will be communicated to him/her prior to assignment.
    The assignor and the assignee are jointly responsible for the payment in full of the amount corresponding to the price, as well as for the amounts as set forth in letter d) of this article.
    Further substitution terms and conditions are stated by the technical file.
  14. TOURISTS’ OBLIGATIONS
    During the negotiations, and at any rate before the completion of the contract, Italian citizens are provided with general written information – valid when the catalogue was published – relative to the health obligations and to the documentation necessary for expatriating. Foreign citizens must apply for equivalent information through their diplomatic representatives based in Italy and/or through their official government information channels.
    In any case, tourists must, prior to departure, ensure such information is valid with an enquiry addressed to the relative enforcement bodies (for Italian citizens the local Police Headquarters or the Department of Foreign Affairs – website www.viaggiaresicuri.it – Call Centre tel. no. 06.491115), acknowledging any change prior to the trip. The seller or the promoter shall not be liable for failed departure of one or more tourist in the case that such check is not performed.
    Tourists must inform the seller and the promoter about their citizenship and, on departure, finally check that they are carrying their vaccination certificates, their own passport and any other document valid in all the Countries included in the itinerary, as well as the stay and transit visas, and any required health certificates.
    In addition, in order to assess the degree of the health conditions and the level of safety of the Countries of destination, and hence the objective usability of the services already purchased or to be purchased, the tourist must (using the sources of information listed in paragraph 2) refer to the Department of Foreign Affairs for general official information stating if the destinations are formally currently unadvisable.
    Tourists must also comply with the rules of common sense and due diligence, as well as with the specific rules currently in force in the destination countries of the trip, with all the information supplied by the promoter, and with the administrative and legislative regulations and provisions pertaining to the tourist package. Tourists are liable for all the damages which may affect the promoter and/or the seller, also due to non-compliance with the above mentioned obligations.
    The tourist must supply the promoter with all the documents, information and elements in his/her possession useful for enabling the latter to exercise the right of subrogation against third parties, responsible for the damage, and will be held responsible towards the promoter for being detrimental to the right of subrogation.
    At the moment of booking the tourist must also inform the promoter about any specific request which might be object of special agreements involving the terms of the trip, on condition they are feasible.
    The tourist must always inform the Seller and the Promoter about any personal specific requirement or condition (pregnancy, food intolerance, disability, etc…) and clearly specify his/her request for relative customized services.
  15. HOTEL CLASSIFICATION
    The official classification of the hotels is listed in the catalogue or in other literature only on the basis of the specific and formal indication supplied by the enforcement bodies of the countries in which the service is provided. In the absence of official classification recognized by the public enforcement bodies of the countries, even if members of the E.U., to which the service refers, the promoter reserves the right to include a personal description of the facility in the catalogue or leaflet, in order to allow the consumer to assess, and consequently accept, the same.
    The seller who made the reservation for the tourist package is in no case liable for obligations arising from the organization of the trip but is exclusively responsible for obligations arising from his/her role as an intermediary, hence within the limits of responsibility foreseen by the current laws regulating such subject, except for those stated in art. 46 of the Tourism Code.
  16. RESPONSIBILITY
    The promoter is held responsible for any damage caused to the tourist in case of total or partial non-fulfillment to supply services due by contract, both if the services should be rendered personally or by third service suppliers, unless he/she is able to prove that the event resulted from a fact ascribable to the tourist (including initiatives the latter might undertake during the performance of the tourist services), or on the part of a third party, to circumstances beyond the services foreseen by the contract, fortuitous events, force majeure, or to circumstances that the promoter could not, despite his/her professional capacities, reasonably foresee or solve.
    The seller who made the reservation for the tourist package is in no case liable for obligations arising from the organization of the trip but is exclusively responsible for obligations arising from his/her role as an intermediary, hence within the limits of responsibility foreseen by the current laws regulating such subject, except for those stated in art. 46 of the Tourism Code.
  17. LIMITS OF INDEMNITY
    Indemnity according to articles 44, 45 and 47 of the Tourism Code and relative terms of prescription are governed by the limits stated, of C.C.V., of the International Conventions that rule  for damages can by no means exceed the limits that concern tourist packages stated by art. 1783 and 1784  of the civil code.
  18. OBLIGATION OF ASSISTANCE
    The promoter must provide the consumer with the degree of assistance imposed by the principle of professional capacity exclusively for the obligations set forth in the law provisions or the contract. The promoter and the seller are exempted from their respective responsibilities (articles 15 and 16 of these General Conditions) when non-fulfillment, or partial fulfillment of the contract, is imputable to the tourist or depends on facts of unpredictable or unavoidable nature ascribable to a third party, on a fortuitous event or on force majeure.
  19. CLAIMS AND COMPLAINTS
    Any non-compliance in carrying out the contract must be promptly contested by the tourist during the use of the package to enable the promoter, or his/her local representative or guide to rapidly solve the matter. Otherwise the damages will be limited pursuant to art. 1277 c.c.
    Moreover, the consumer must – under penalty of cancellation – make a complaint by registered letter with return receipt to be sent to the promoter or the seller, or other means that guarantee proof of its arrival, to the promoter or the seller, within and not later than ten working days following the date of return to the place of departure
  20. CANCELLATION AND REPATRIATION EXPENSES INSURANCE
    If not specifically included in the price, it is possible, and even advisable, to stipulate at the moment of booking at the office of the promoter or of the seller, a special insurance covering expenses arising from cancellation of the tourist package, injuries and incidents related to the transportation of luggage. It is also possible to stipulate an assistance contract covering repatriation expenses in case of accidents, illness,incidentals and/or force majeure. The tourist will exercise rights inherent these contracts exclusively in respect of the Insurance Companies stipulated, according to the conditions and in the manner provided by these policies.
  21.  ALTERNATIVE DISPUTE SETTLEMENT
    In accordance with the purposes of art. 67 of the tourist code the organizer may propose to the tourist – in the catalog,on its own site or in other forms – how alternative resolution of disputes have arisen. In this case the organizer will indicate the type of alternative resolution proposed and the effects that such adherence involves.
  22. GUARANTEE FUND(art. 51 Tourism Code)
    The National Guarantee Fund (art. 100 Tourism Code) established for safeguarding tourists who are in possession of contracts, provides, in the event of insolvency or of bankruptcy declared by the seller or the promoter, for the following requirements:
    a) refund of the price paid;
    b) repatriation in case of trips abroad.
    Furthermore, the Fund must promptly provide tourists with financial funds in the event of forced return from countries not included in the European Community, due to emergencies which may be ascribable, or not, to the behavior of the promoter.
    The conditions of intervention of the Fund are set forth in Prime Ministerial Decree no.349 of 23/07/99, and  instances of repayment to the Fund are not subject to any limitation period. The promoter and the seller contribute to supply the Fund to the extent established by paragraph 2 of art. 51 of the Tourist Code through the payment of the mandatory insurance premium that it is obligatory to enter into, a portion of which is paid to the Fund in the manner provided by art.6 of Ministerial Decree 349/99.

ADDENDUM

GENERAL CONTRACT CONDITIONS FOR THE SALE OF SINGLE TOURIST SERVICES

  1. A) LAW PROVISIONS
    Contracts having as their object the offer of the sole service of transport, of the sole service of accommodation, or of whatsoever other separate tourist service,  cannot be considered negotiable in point of travel or tourist package, but rather are governed by the following CCV provisions: article 1 no.3 and no.6; articles 17 to 23,  articles  24 to 31, (limited to the parts of those provisions that do not relate to the promoter’s contract) and other agreements concerning the sale of the single service contract.

The seller who undertakes to procure via third parties, including electronically, a disaggretated tourist service, is required to issue the tourist documents relating to this service, that will indicate the amount paid for the service, and can not in any way be considered travel organizer.

  1. B) CONTRACT CONDITIONS
    These contracts are also subject to the following clauses to the general conditions of the contracts for the sale of the above mentioned tourist packages: art. 6 paragraph 1; art. 7 paragraph 2; art. 13; art. 18.

The application of these clauses does not determine the configuration of related services such as tourist packages. The terminology of the said clauses regarding the tourist package contract (organizer, travel, etc.) can be understood with reference to the corresponding figures of the contract of sale of individual tourist services (seller, accommodation, etc.).

The translation is provided as a courtesy.
In the event of litigation the letter of the Italian text applies.

Terms & Conditions e-commerce

The owner of the site www.doeatbetterexperience.com aimed at selling products online, is Do Eat Better S.r.l. Registered office is in Italy, Via Gabriele D’Annunzio 2/88, 16121, Genoa. REA GE-478366, VAT n. IT02334090996, Share Capital. Euro 17.279,77.

Packaging

The standard of our packaging is very high and this makes us fall under the strictest safety measures required by express carriers worldwide.
Obviously the shipment management requires compliance with HACCP procedures relating to food safety.
To ensure that you receive your order in perfect condition we use appropriate packaging for the protection and conservation of the products.
Doeatbetterexperience.com offers to customers a section of « fresh » products.
To guarantee the cold chain, we pack orders in special isothermal containers of EPS for foods (a type of polystyrene) 2 cm thick, that allows, thanks to the insertion of a gel ice, the maintenance of temperature.
We use this refrigerant for several characteristics:

  • It is compatible with foodstuffs according to the law 155 HACCP
  • It is perishable and non-toxic (unlike the dry ice)
  • It does not cause thermal shock to the products
  • It has a high capacity of cooling

We keep ice gel packs in cold storage for at least 24 h:
When we are packing the order, we remove ice gel packs from the cold room storage and place them inside of the polystyrene boxes on the basis of a calculation that varies with period temperature.
When the cold chain is not necessary, we pack orders in cardboard boxes, that are obviously recyclable.

Shipping

Upon shipment, you will receive an email with the change of the status of the order and the tracking code so you can check its route.
Because of the delicacy of our products, for shipment we use only express couriers.
At the moment we use TNT for national (Italy) and DHL for international deliveries.

Delivery methods

In the next 24 hours (Monday to Friday excluding public holidays) on the arrival of your order, your package will be prepared.

The delivery depends on the destination.
The goods will be delivered to the address specified in the order.
If the shipping address is different from the billing address you can add a new address.
If you wish to receive an invoice, simply enter the VAT and specify it in the notes.

In case of failure of delivery

In the case of absence of the recipient at the specified address, the courier will leave a note with a telephone number to notify the attempted delivery.
At that point, you need to re-contact the carrier to arrange a meeting, where the customer can specify a date and a time of delivery band.
If for any reason, the return will not occur also on the day agreed, the goods will be in stock and Customer Service will attempt to contact the customer to schedule a new delivery.
If for the next three delivery attempts it will not arrive at success, the goods will be withdrawn.

Refund

If there will be any need to make a refund you will be notified by mail, by telephone or mail contact to define the mode of refund.

Payments

After putting your products in the cart and writing your personal data, you can choose the method of payment that you prefer:

  • Credit card (VISA, VISA ELECTRON, MAESTRO, POSTEPAY, MASTERCARD) or prepaid.
    The service is provided with the most modern security systems to protect and encrypt your credit card data.
  • Paypal

For any further information or explanation please be free to contact us via reservations@doeatbetter.com

Withdrawal

It is possible to withdraw within 14 days from receipt of the goods by sending an email to reservations@doeatbetter.com If the right of withdrawal is exercised in accordance with the procedures and the terms above, after receiving and checking the status of the returned products, within 15 working days, Do Eat Better S.r.l. will refund the amount paid by customer for the purchase of items returned or issue a voucher of equal value in accordance with the customer. Shipping fees will not be refunded.

Do Eat Better Affiliate Program

This agreement is a legal contract between you, Do Eat Better srl . From now on, “we,” “us,” and “our” refer to Do Eat Better srl, and “you,” “your,” and “yours” refer to the affiliate.

By submitting an application, you are agreeing that you have read and understand the terms and conditions of this agreement and that you agree to be legally responsible for each and every term and condition.

Please note that the affiliate program is inherent to all food tours and cooking classes on the website. Additional products on the website such as merchandise, cookbooks, food boxes, etc. are not part of the agreement and therefore sales are not tracked.

Affiliate Obligations

This Agreement contains the complete terms and conditions that apply to you becoming an affiliate in Do Eat Better’s Affiliate Program.

It is prohibited to promote adult, hate, violence, discriminatory, illegal activities or other related content.

PPC bidding is prohibited for use by Do Eat Better affiliates. This includes both brand and non-branded keywords relating to Do Eat Better and products offered.

You cannot target branded keywords (including Do Eat Better, Do Eat Better + any city where we operate, or any names of our tours), or any variation (i.e., misspellings) of those keywords. You may not combine our branded keywords with other words either.

An example of trademarked terms that Do Eat Better will not permit publishers to bid on are (this includes misspellings or substantially similar versions thereof words and phrases below):

  • Do Eat better (Do not allow bidding on the brand, domain name or any misspellings & variations of those)
  • Do eat better experience (Do not allow bidding on the brand, domain name or any misspellings & variations of those)
  • Do eat better food tour (Do not allow bidding on the brand, domain name or any misspellings & variations of those)
  • Do eat better rome food tour (or all the city where we are present)

All content must be your own, you can use only what will be provided by Do Eat Better.

You are free to promote your website, but if Do Eat Better srl is mentioned, you must ensure that the promotion does not involve spam advertising or other means that could harm the name of Do Eat Better.

If we notice that you are spamming advertising, we may terminate the agreement and your participation in our affiliate program.

Do Eat better reserves the right to occasionally check where the link/banner has been located on your site and request changes or remove it if it does not comply with the rules set out in this agreement.  While the maintenance and updating of your site is not our responsibility, as well as the use and compliance with copyright laws for everything related to your site, Do Eat Better reserves the right to check if the links you have entered are up to date and may report changes or errors.

It is prohibited to the use of software that may modify, alter, manipulate commissions is prohibited.

It is prohibited to modify your site so that it resembles our site and in any case leads the customer to believe that your site is actually Do Eat Better.

We may reject your application if we think it’s unsuitable for our program, including if it promotes violence, illegal activities, adult, hate or anything that may harm the Company name. We may cancel your application if you utilize our original content, if you modify your website in a manner that resembles our website.

Do Eat Better Rights and Obligation

We have the right to assess whether the terms and conditions of this agreement have been complied with. If this is not the case, we will ask you to make the necessary changes and if this is not the case, you may be excluded from our affiliate program.
Do Eat Better may terminate this agreement without notice if it detects an attempted fraud or similar, and commissions arising from such illegal methods will not be the responsibility of Do Eat Better.

Duration of the agreement

This Agreement shall be valid from the moment of acceptance and may terminate at any time, with or without reason, upon written notice. By written communication we mean an email to our address hello@doeatbetter.com.

In addition, the following agreement may be terminated immediately if it is breached as described in this agreement.

Modifications

The terms and conditions of this agreement may be modified at any time at our discretion. In this case, you will be notified of the change by email. If you do not agree to such change, you may terminate the agreement.